MBA HR and Aviation
IATA cargo and DGR
Human factor and ERP
Work & Experience
Admin/customer service/operations supervisor
Overseeing the safe arrival and on- time departure activities (marshaling aircraft, loading/unloading ,fod,ground support and sorting freight and baggage, servicing the aircratt, assisting with pushback and towing and other duties as assigned)ensure aircraft and staffs health and safety coordinatior and defining with the loadmaster the baggage by category and location according the loading instruction. Filling in the final data by the loadmaster and signing of the loading instruction controlling the loading and boarding. ensuring compliance with customer airline safety and security requirements, Customer handling, providing support to airport customers before a flight, after a flight and also provide customers with baggage assistance. confirm travel reservations and itineraries. handling all calls either internal or external from the customers. make flight documentation, admin related works such as attendance, documentation, training scheduling etc.experienced in handling flights Boeing, Airbus, ATR. etc.. AOG handling and also did flight operations monitoring. delivering the highest level of customer service all passengers.Performing customer services for passengers, safety and security duties in airport and near the aircraft Communicating with customers upon their request and concerns. Pre-planing for the movement of Vip passengers.Preparing, organising and storing information in paper and digital form. Dealing with queries on the phone and by email. Greeting visitors at reception. Managing diaries, scheduling meetings,organising and storing information in paper and digital form.
Logistics/transport depot operations controller
Making schedule on daily run out sheet. assign drivers to buses and ensure that the buses move out of the terminals on schedule. coordinate with dispatcher and logistics teams.ensure safety, security and on-time performance.Assist and guide BCs when required (lost from the route, damage or accident,etc). Prepare incident report for DOC managers review before sending to central team.
Customer baggage handling system supervisor
Coordinate with jam runners (porters) make their roster, allocation, training and also guide them how to handle and clear the bag jam and unexpected bag jam in check in counter, arrival and baggage make up area also.check all arrival baggages are went to BBA on time also check all baggages went to the flight on time from BMA also clear the bag jam in VSU as per BHS control room check all areas once the counter close and clear the HBS bag jam.PEC blockage,OTP etc...
Customer service/admin assistant
Handling all calls either internal or external from the customers.coordination and documentation of logistics transfers &inspection of cargo(marking labelling, checklist, awb number, address).prepare all documents daily weekly monthly and filing in monthly basis.submit all related documents to airline/ramp agent.