MFM Sarfaras
About Candidate
Seeking a position as a IT Technical Support with Milestone Technologies which will require me to utilize my exceptional computer skills, abilities and experience in the Technical Support field to ensure the company’s success
Location
Education
HND in Information Technologies
Work & Experience
IT Executive
Provided onsite and remote end user technical troubleshooting support.Responded to the help desk tickets, phone calls and walk-ins. Configured and supported the IT devices including PC and Mac,desktops, laptops, tablets, phones and peripherals.Installed the end user software, updates, and patches. Set up and supported the IT equipment in conferences rooms and offsite events.Performed routine user account and network configurations. Maintained the IT inventory, equipment assignments, computer imaging and loaner equipment
IT Support Executive
Provides technical support for over 100 users in a Windows XP.07.08,10/MAC OS Installed, configured and troubleshoot end users Mail clients using both Microsoft Outlook 2003/07/10, incredimail 2.0 and 2.5 Providing support, resolve issue to POS (RPRO) System in Retail show room Active directory, User Creation and Maintain in windows 2003.2008,2012 Configuring LINKSYS,TPLINK, HUAWEI router and switches Client Control, Site Block, PC Monitoring through TREND MICRO security Server Microsoft 365 user Support
