NOR AMANDA BINTI AHMAD FUAD

• Manage and coordinate day-to-day Maxis Wi-Fi installation and termination tasks • Monitor and liaise directly with the onsite installation team • Work closely with the operation teams to resolve any onsite issues and assist in gap analysis recommendation and rectification plan • Responsible to track, follow up with constructive feedbacks and recommend for improvements and action plan. • Monitor, support and analyze product channels performance and communicate with end customers regarding their feedbacks and satisfaction • Produce the day-to-day project report and fill in their information into the database systems

• Identifying spelling, grammar, punctuality and other errors • Logging detail of error/issue found and providing suggestion for improvements • Ensuring accuracy of the annotation within context • Ensuring consistency of terminology • Hunting for missing/wrong content • Approving or rejecting the annotation input based on the guidelines • Process big audio data and corresponding transcriptions • Apply error analysis of deployment and/or recognition issues • Recognition of audio speech and ensuring the matching of the sound with the annotation text

• Full responsibility on turnover, gross profit and order intake of the assigned key customer in the business segment - New business and after sales activities • Monitor market studies, including competitors’ analysis, customer behavior, and market trend • Research and source new potential key account customers • Preparing tender and quotation in accordance to the prospect client’s demand • Develop and maintain strategic long-term trusting relationships with high volume clients, vendors and business partners to accomplish organic growth and long-term company objectives • Acquire a thorough understanding of key customer needs and requirements • Expand relationships with existing customers by continuously proposing solutions that meet their objectives • Ensure the correct products and services are delivered to clients in a timely manner • Follow up sales order and payment collection • Resolve any issues and problems faced by customers and deal with complaints to maintain trust • Play an integral part in generating new sales that will turn into long lasting relationships

A. Customer Service •Respond to the needs of the student residents and guests •Document incidents, actions and interactions as appropriate •Submit maintenance requests and other housing related duties •Reserve bookings of the various event venues available in the residential complex •Provide the specific information to relevant parties (current and new students, parents and university partner staffs) •Answer phone calls, provide information to callers or connect callers to appropriate staff or officers B. Administration and Finance •Dealing and processing the finance information of the residents in the database system for every academic semester. •Monitor, advise and ensure the residents awareness and settling their related payment on time to the housing besides, processing their payment receipt and bank draft. •Updating and processing the bill and invoices from the finance department to the residents or assist them pertaining related issues

•Assists in the administration and financial functions of a unit •Handling external or internal communication or management systems •Manage, monitor and control allocation, expense reports, all types of payouts besides handling cash and check distribution •Develop and maintain financial documents/forms controlled and filling system •Control the receipt checkbook •Assist statistical and budget reports •Assist the development, implement and improve office policies and procedures •Administer credit control/debt collection •Assist payment of bills, invoices and volunteer expense claims • Ensure financial controls are adhered to •Assist with procurement, risk management processes and management’s liabilities •Keep records of invoices and tax payments •Participate in payroll process •Report on financial projections (e.g. liquidity and cash flow) •Answer phone calls, provide information to callers or connect callers to appropriate staff or officers •Compose and type regular correspondence, like invitations and informative material •Greet and provide general support to visitors and local community •Undertake any other duties as requested

•Greeting customers who enter the shop •Answering queries, giving advice and guidance on product selection, pricing and its availability to customers •Dealing with customer complaints and reporting discrepancies and problems to the shop’s owner • Processing cash, debt payments and customer refunds •Participate in stock control and management •Balancing cash registers with receipts •Attaching price tags to goods •Responsible for security within the store and being on the lookout for shoplifters and fraudulent •Receiving and storing the delivery of large amounts of stock •Keeping up to date with special promotions and putting up displays