ANJANA DOMINIC

Provide comprehensive administrative support to the management team, including scheduling appointments, managing calendars, and coordinating meetings. Efficiently manage incoming calls, emails, and inquiries, ensuring timely and professional responses. Assist in the onboarding of new employees, providing training and support as needed. Prepare and edit documents, reports, and presentations using Microsoft Office Suite, maintaining a high standard of accuracy and formatting. Assist in the planning and execution of branch events, customer meets and conferences. Maintain organized filing systems, both digital and physical, ensuring quick and easy access to important documents. Order and manage office supplies and equipment, optimizing inventory and reducing unnecessary expenditures. Collaborate with cross-functional teams on special projects, contributing to successful project completion. Handled daily reconciliation of payments as well as maintaining incoming and outgoing cash records. Provide audit support for monthly and annual branch internal audit.

Provided exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction. Maintained a high level of product knowledge to assist customers in making informed decisions. Conducted post-purchase follow-ups to gather feedback and assess customer satisfaction. Assisted in the development of customer service training materials and conducted training sessions for new hires. Responsible for greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities. Managed to keep records of customer interactions, transactions, complaints, as well as maintained the branch records, forms and applications. Operating Internet, updating all records and documents (Hard copy as well as soft copy), Data Entry, updating accounts, Compiling MIS reports, Networking with different departments and organization. Familiar with operating photocopiers, scanners, printers and other office equipment. Prepare and deliver client presentations, proposals, and reports, effectively conveying the value of products or services.

Offered financial advice regarding life insurance products.

Efficiently carry-out services provided at the Front Desk including welcoming and directing to different departments, attending to their requests and queries, taking and relaying messages and other related operational concerns. Maintain digital and physical filing systems, ensuring the accessibility and organization of important documents. Provide basic technical support, such as troubleshooting computer or software issues. Assisted the office manager with daily administrative tasks, data entry, including organizing files and records. Perform general clerical tasks such as photocopying, scanning, and filing documents. Support office staff with various tasks and projects, contributing to overall team efficiency. Arranging meetings, appointments and Recording meeting minutes.